Today we heard news of the heroic airline pilot who averted major disaster with his skill and cool handling of a striken aircraft. He reflects great credit on his profession and his business.
Unfortunately much of the airling industry reflects not much more than shoddiness and incompetence. From the boorishness of Ryanair's Michael O'Leary to the insensitivity of US airport security staff airline passengers experience ever lower standards of "service" and the industry continues its descent to bus station standards. Here is a sad tale of incompetence and disdain towards passengers as manifested in the attitude of the cabin crew of an international airline once known for its excellence.
http://rads-lifeanditsblows.blogspot.com/
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